Refund Policy

1. Online or telephone shopping
If the purchase is made online, by phone, or through apps, you can cancel within 7 calendar days of confirmation and receive a full refund, provided the service has not yet been used.

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2. Cancellation after 7 days
After this period, the refund will depend on:
From the rules of the suppliers (airlines, hotels, tour operators, etc.);
Regarding any possible fines or fees that may be disclosed at the time of purchase;
Agency administrative fee, when applicable.

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3. Rescheduling
Rescheduling is subject to:
Regarding the availability of services;
According to the supplier's rules;
Regarding the charging of differences in values or fees.

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4. No-show
Failure to appear on the scheduled date may result in the total or partial loss of the amount paid, according to the rules of the contracted service.

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5. Cancellation by the agency or supplier
If the service is cancelled by the agency or provider, you can choose between:
Full refund;
Markdown;
Credit for future use.

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6. Refund deadline

When applicable, the refund will be made via the same payment method and within 30 days, in accordance with the law.

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7. Exceptional cases
Situations such as force majeure or legal requirements will be handled in accordance with current legislation, seeking the best solution for the consumer.